Customer Service
Ye Olde Cane Shoppe is a division of Cutlery To Go.
Our address: 2409 Pebblebrook Ct. Grand Prairie, TX 75050
Toll free Number: 1-866-975-4020.
All items on the web site are in stock. UPS Daily pickup - Monday thru Friday at 2:00 Central Time. UPS does
not deliver Saturday or Sunday. UPS cannot deliver to a Post Office Box – You must give us a street
Address. You may choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. All Orders placed on
Friday before 2:00 Central Time for Next Day Air shipment are scheduled for delivery on Monday. The
tracking number for your shipment will be sent from UPS Quantum view.
We gladly accept Master Card, Visa, Discover Card and American Express. We also offer payment by PayPal
and Google Speed Checkout.
You may also fax or call in orders or mail your order with a money order to the address above. No CODs!
Our mailing list is completely confidential. We do not give, sell, rent, etc., our mailing lists to anyone!
Our canes are not intended to be used for full support. Canes are intended to be used for balance. The
above does not replace your Doctors recommendation. Please call us if you have any questions.
To speak to a customer service representative, please call toll free 1-866-975-4020 corporate office, Cutlery
To Go.
Note: Charges to your credit card will appear on you monthly statement through our parent company,
Cutlery To Go.
You must be at least 18 years old to purchase sword canes and it is your responsibility to be familiar with
and comply with the laws of your state concerning the purchase, possession and use of sword canes. We
are not responsible for any damages, injury, etc. from improper or careless use of any product purchased
from us.
Note: Charges to your credit card will appear on you monthly statement through our parent company,
Cutlery To Go.
Our address: 2409 Pebblebrook Ct. Grand Prairie, TX 75050
Toll free Number: 1-866-975-4020.
All items on the web site are in stock. UPS Daily pickup - Monday thru Friday at 2:00 Central Time. UPS does
not deliver Saturday or Sunday. UPS cannot deliver to a Post Office Box – You must give us a street
Address. You may choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. All Orders placed on
Friday before 2:00 Central Time for Next Day Air shipment are scheduled for delivery on Monday. The
tracking number for your shipment will be sent from UPS Quantum view.
We gladly accept Master Card, Visa, Discover Card and American Express. We also offer payment by PayPal
and Google Speed Checkout.
You may also fax or call in orders or mail your order with a money order to the address above. No CODs!
Our mailing list is completely confidential. We do not give, sell, rent, etc., our mailing lists to anyone!
Our canes are not intended to be used for full support. Canes are intended to be used for balance. The
above does not replace your Doctors recommendation. Please call us if you have any questions.
To speak to a customer service representative, please call toll free 1-866-975-4020 corporate office, Cutlery
To Go.
Note: Charges to your credit card will appear on you monthly statement through our parent company,
Cutlery To Go.
You must be at least 18 years old to purchase sword canes and it is your responsibility to be familiar with
and comply with the laws of your state concerning the purchase, possession and use of sword canes. We
are not responsible for any damages, injury, etc. from improper or careless use of any product purchased
from us.
Note: Charges to your credit card will appear on you monthly statement through our parent company,
Cutlery To Go.
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Ye Olde Cane Shoppe
Return Policy
Ye Olde Cane Shoppe will accept returns within 30 days from date of purchase, with all the original
packaging and in original condition for exchange or credit of purchase price. Credit will be issued to the
card used to make the purchase - no cash refunds.
No returns after 30 days from date of purchase. Shipping charges are non-refundable. Customer pays
return shipping charges.
Used merchandise may not be returned under any conditions. No returns on altered or cut canes.
All returns must be sent by UPS. You must call or email us to get a return authorization number to return an
item. Please put the Return Authorization Number on the return shipping label. Items returned without a
Return Authorization Number will be refused. If returned by Postal, shipment will be refused by our
warehouse.
packaging and in original condition for exchange or credit of purchase price. Credit will be issued to the
card used to make the purchase - no cash refunds.
No returns after 30 days from date of purchase. Shipping charges are non-refundable. Customer pays
return shipping charges.
Used merchandise may not be returned under any conditions. No returns on altered or cut canes.
All returns must be sent by UPS. You must call or email us to get a return authorization number to return an
item. Please put the Return Authorization Number on the return shipping label. Items returned without a
Return Authorization Number will be refused. If returned by Postal, shipment will be refused by our
warehouse.
International Orders
International orders have a minimum product dollar amount of $100.00.
By placing an international order, the customer assumes all risk of confiscation en route and is responsible
for all customs and brokerage charges. Our charges cover shipping charges only. Customers who refuse
the shipment will have the return shipping charges deducted from the refund.
By placing an international order, the customer assumes all risk of confiscation en route and is responsible
for all customs and brokerage charges. Our charges cover shipping charges only. Customers who refuse
the shipment will have the return shipping charges deducted from the refund.